SuperSills Hardware Limited Warranty

Decor Home Systems warrants that your SuperSills hardware product (“the Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Décor Home Systems will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.  This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, and modification or other causes beyond our reasonable control.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Claims process: To obtain remedies under this Warranty, Tile must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization (“RMA”) from Décor Home Systems and return the defective Device together with proof of purchase to the address specified by Décor Home Systems in connection with the RMA. Consumer shall bear the cost of shipping the Device to Décor Home Systems. By sending the Device, Consumer agrees to transfer ownership to Décor Home Systems. Home Décor Systems may not return the original Device to Consumer. Décor Home Systems warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Tile shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Décor Home Systems without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Décor Home System’s sole discretion.

To obtain an RMA from Décor Home Systems Contact support@supersills.com

Return and Refund Instructions

Once you have submitted your request, you will be contacted within one business day with your RMA# (Return Merchandise Authorization number) and instructions on how to return your order.

You may wish to use a package-shipping service such as UPS, Federal Express or the United States Postal Service that is able to track shipments. Décor Home Systems is not responsible for shipping costs associated with the return of the order.

Upon receipt, we will verify that all of the Shelves in your original order are included with the return and that the Shelves are in good physical condition. Partial returns are not eligible for a refund. Please note that incomplete returns cannot be refunded and will be returned to you.

Once the return has been processed, a confirmation message will be sent out with information on when the refund should be expected.

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